This month, after nine years of education in the U.S., I will return to my family’s company, where my father has asked me to lead a big turnaround. Most of the upper management team remembers me as a boy of 17. Any advice?
First and foremost, recognize that the managers who remember you “as a boy” know full well that you are an adult now—and you’re taking over. Indeed, they’ve been expecting your return for ages. And most of them will fall into line. For that, perhaps some credit goes to your hierarchical culture. But even if you weren’t returning to the Middle East, employees at family companies know the score. You’re the boss now.
Our advice then, is to not go heavy on establishing your authority. Instead, spend time listening to team members, demonstrating how eager you are to hear their perspectives and engage their intellect. Let them know you are truly open to new ideas. Show them you’re a learn-it-all, not a know-it-all.
Look, if you’re going to turn around the family company, your new job is very straightforward. Those managers are at your command, but you still need to win their hearts and minds.
This question and answer originally appeared in Business Week magazine on March 17, 2008.
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